Feedback from previous guests about their experience.
76%
liked the hotel and would stay again
Peaceful atmosphere
Helpful staff
Not in city center
Rooms needing refurbishment
7.6/10
Very good
Rooms
7.2
Location
7.5
Service
8.2
Dining
7.8
Guest reviews
7.6/10
based on 6 reviews
8.7
8.7/10 based on 232 reviews
John
United Kingdom,
March
2024
7.8/10
I had a wonderful time at the hotel, especially in the evenings enjoying great wine and snacks in the privacy of my room. The blend of modern and traditional decor in the rooms was lovely, and they were of good size. However, some small additional costs can add up during the stay.
Rooms
8.0
The rooms were very nice and offered a good blend of modern and traditional decor. The evening wine and snacks added a special touch to the stay.
Service
7.0
The service at the hotel was impeccable. The staff, including Dharmendra in the pastry shop, duty manager Sampada, and reception staff Rajeev and Sharmila, were all very attentive and courteous. However, there was room for improvement in some areas.
Location
9.0
The hotel is situated within a large area that is somewhat secluded from the city bustle. It offers a variety of amenities like shops, restaurants, a casino, and a spa, making it a convenient stay. The Nepalese hospitality was heartwarming.
Dining
7.0
The dining experience was enjoyable with a good variety of Nepalese and western food options to cater to different tastes. However, the tendency to try lots of dishes may lead to excess food wastage.
Facilities
8.0
The facilities at the hotel were adequate with everything needed for a comfortable stay. However, additional costs for small items can add up.
Elizabeth
United States,
November
2023
7.8/10
My stay at the hotel was quite pleasant overall. The rooms were excellent with Nepali modern finishes, although we experienced some issues on the first day. As a large family with 8 rooms booked, we found the rooms to be quite good but in need of refurbishment.
Rooms
8.0
The rooms had Nepali modern finishes and were excellent overall.
Service
9.0
The service was top-notch, especially Sampada who drove guest relationships and provided excellent guidance and support throughout our stay. The staff, from the early moments of check-in to the farewell, were very helpful and attentive.
Location
7.0
The hotel is somewhat blocked off from the city bustle, offering a peaceful and serene atmosphere with a wonderful garden area. While not exactly in the city center, the location boasts a range of facilities like small shops, restaurants, a casino, and a gem of a spa.
Dining
8.0
The dining experience was good with a nice variety of tasty options available. The coffee shop served delicious food, and the tropical fruits were a highlight.
Facilities
7.0
The facilities at the hotel were adequate and provided everything we needed during our stay.
Peaceful atmosphere
Not in city center
Rose
United Kingdom,
July
2023
6.8/10
The hotel was situated in the new wing, and the rooms were pretty outdated and basic. Unfortunately, our room did not match the category we had discussed, leading to issues during the conference. However, the service staff tried to make amends by offering small discounts and apologizing for the hotel's overall poor management. The location, although somewhat blocked off from the city bustle, offered pleasant surroundings ideal for strolls. The dining experience was a highlight with a high-quality menu selection. Facilities were satisfactory.
Rooms
5.0
The rooms were pretty outdated and basic, with a defective toilet bowl and some broken furniture.
Service
7.0
The service staff were polite and tried to compensate for the hotel's management issues by offering small discounts and being polite.
Location
7.0
The hotel was within a large area somewhat blocked off from the city bustle, providing a nice environment for walks.
Dining
8.0
The dining experience was very nice with a good variety of high-quality dishes.
Facilities
7.0
Facilities were satisfactory.
Linda
United States,
June
2023
7.2/10
My stay at the hotel was a mix of good and not-so-great experiences. While the rooms were clean, they had a worn-out feel, and the construction noise from the nearby site was disturbing until late at night. On the bright side, the hotel offered privacy in the evenings, complemented by great wine and snacks, making it feel like a cozy home away from home.
Rooms
7.0
Despite the worn-out feel and noise from the construction site, the rooms were very clean.
Service
8.0
The service across all aspects, including front office, housekeeping, and room service, was exceptional. However, there were some hiccups with airport pickup and document delivery.
Location
7.0
The location of the hotel is ideal, close to tourist spots like Durbar Square and Tharlam for a leisurely stroll and shopping. However, the distance from the airport could be a concern depending on traffic.
Dining
6.0
The dining experience was decent but not extravagant. The variety may lead to some food wastage unless you enjoy trying a bit of everything.
Facilities
8.0
The hotel offers various facilities ranging from a casino to a spa, providing options for entertainment and relaxation.
Adam
United States,
June
2023
8.2/10
I thoroughly enjoyed my stay at the hotel. The rooms were comfortable and clean, offering a quiet retreat. The service was top-notch, with a friendly and professional staff making my stay pleasant. The location, while somewhat away from the city buzz, provided a peaceful environment. Dining was a culinary delight with a variety of delicious offerings. However, the rooms showed signs of aging and could benefit from renovations. Overall, a great value for the money.
Rooms
7.0
The rooms, although clean and quiet, could use a renovation to enhance the overall experience.
Service
9.0
The staff was incredibly friendly, polite, and helpful, making me feel welcome throughout my stay.
Location
8.0
The hotel's location, while somewhat secluded from the city hustle, offered a peaceful setting close to the airport, which was convenient for my late evening arrival.
Dining
9.0
The dining experience was excellent with a diverse and delicious selection of dishes that made my meals enjoyable.
Facilities
8.0
The hotel provided a range of facilities that enhanced my stay, making it comfortable and convenient.
clean
old rooms
Ann
United Kingdom,
May
2023
8.2/10
The hotel rooms could have been a little bigger compared to similar grade hotels, but they are spacious with plenty of TV channel options. In the evenings, they provide privacy along with great wine and snacks. However, the furniture is a bit dated.
Rooms
8.0
The rooms are spacious and offer a variety of TV channels. The evening wine and snack service adds a nice touch to ensure privacy.
Service
9.0
The service at this hotel is polite, professional, and very helpful. The staff is soft-spoken and cheerful, making the overall experience enjoyable.
Location
7.0
The hotel's location is ideal, particularly for those wanting to explore Durbar Square and Tharlam for strolls and shopping.
Dining
9.0
The dining experience here is really excellent, with a wide array of choices and a skilled Chef preparing delicious dishes, especially notable are the Eggs Benedict.
Facilities
8.0
The facilities at the hotel are good, offering everything needed for a comfortable stay.